Privacy Policy for Odex

Last Updated: 1-01-2021

At Odex, we respect and protect the privacy of our users, vendors, and riders. This privacy policy outlines how we collect, use, disclose, and safeguard your information when you use our apps: Odex, Odex Partner, and Odex Captain. You agree to the practices outlined below by using any of these apps.

1. Information We Collect

We collect various types of information to provide and improve our services for you.

a. Personal Information

  • User Accounts: When you create an account, we may collect your name, email address, phone number, and delivery address.
  • Vendor Accounts: Vendors may need to provide business information, contact details, and banking information for payouts.
  • Rider Accounts: Riders may need to provide identity verification details, contact information, vehicle information, and banking details for payment processing.

b. Transaction Information

When you make a purchase, post a product, or deliver an order, we collect transaction details such as items bought, payment method, order amount, and delivery details.

c. Location Data

For riders and users, we may collect real-time location data to facilitate delivery services and estimate delivery times.

d. Usage Information

We gather data on how you interact with our apps, including pages viewed, time spent, and interactions to help us improve your experience.

2. How We Use Your Information

We use your information to:

  • Facilitate purchases, deliveries, and reward points for users.
  • Allow vendors to post products and manage their listings.
  • Enable riders to receive and fulfill delivery requests.
  • Improve our app’s functionality and user experience.
  • Process payments and provide payouts to vendors and riders.
  • Communicate with you regarding updates, promotions, and support.

3. How We Share Your Information

We only share your information in the following circumstances:

  • With Service Providers: We work with third-party service providers to handle payments, analytics, and other essential operations.
  • With Vendors and Riders: To facilitate delivery, users’ basic information, like delivery address and contact details, may be shared with riders, and purchase information may be shared with vendors.
  • For Legal Purposes: We may disclose information if required by law, regulation, or legal process, or to protect the rights, property, and safety of Odex, our users, vendors, and riders.

4. Security of Your Information

We implement security measures to protect your information against unauthorized access or misuse. However, please note that no electronic transmission over the Internet is 100% secure.

5. Your Privacy Rights

You may review, update, or delete your account information by logging into your account. In some cases, we may retain certain information as required by law or for legitimate business purposes.

6. Data Retention

We retain your information for as long as necessary to fulfill the purposes outlined in this policy or as required by law.

7. Changes to This Privacy Policy

We may update this privacy policy to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any significant changes.

8. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us at info@odexapp.com.